Customer Testimonials

The following testimonials were submitted by professionals, just like you, who were looking for the very best enterprise software solution. Read more about how we have helped them succeed, then contact us to find out what we can do for you! 


Tobey Clark, Engineering Supervisor at the University of Vermont, Technical Services Partnership had this to say in 2018:

“It is rare when a first to market product such as HEMS was in 1983 continues to advance by staying ahead of the health technology management curve with features meeting the needs of our field.

Out-of-the-box, disruptive innovation such as being the first CMMS to achieve IHE PCD interoperability to derive maintenance and utilization data is a hallmark of the company.

Software alone doesn’t define the value of a CMMS system. Key ingredients are implementation planning, ongoing support, and listening to the customer regarding ideas for improvement – EQ2 excels in all these areas.”

 


“During our transition bringing the Clinical Engineering Department in-house we thought long and hard about the best choice of a CMMS vendor.

After reviewing several possibilities, it came down to the HEMS database provided by EQ2.

The decision was sound. The application is dynamic and easily navigated. We could not have asked for a better support team.

This team worked consistently with us to bring as much history as possible over to the new database and they have always been easily reached to solve any problems and answer any questions that have occurred.

EQ2 is a great partner.”

Michael Creighton | Clinical Engineering Supervisor, Kootenai Health

2018

 


“Maricopa Integrated Health System has been using the EQ2’s HEMS CMMS for just over two years now and it is simply amazing. The fact that the system works with us to provide the tools and data to help streamline our processes is just the beginning. Whenever we come up with a new feature that we need, EQ2 can deliver.

For instance, when we asked for a live dashboard to display all of the latest incoming work orders for everyone to see, they delivered it within weeks. Now technicians can see what is needed as they come into the shop and leave the shop without logging into their own desktop.

Another great feature is the customizable work order alerts, where work orders are assigned to the technician instantly and they are notified via email or text message. This feature alone has reduced the amount of downtime on equipment and has increased our customer service and satisfaction.

All of this adds up to a very comprehensive system that is constantly reinventing itself as we find new and innovative ways to customize it. I would highly recommend this system to anyone that wants to improve their processes and increase customer satisfaction.”

Sean Pardo | Director, Health Technology Management, Maricopa Integrated Health System

2018

 


Robert Ingber, the Facilities Manager at Legacy Meridian Park Medical Center, worked with the EQ2 Implementation Services team to install HEMS at five (Legacy Health) hospital locations with over 1500 beds combined. EQ2 performed site visits at each location where inventory was counted to verify what equipment should be loaded into HEMS and what data was needed for each item. EQ2’s standard equipment type list and other best practices were used for both implementation and also for preventative maintenance procedures going forward.

Read more about how HEMS was initially implemented in 2006 at Legacy Health and how it’s used today for Facilities Management here.

 


“Sarasota Memorial Hospital – Operation of Plant has used the EQ2 program to maintain and document all of our agency required preventive maintenance along with our daily repair requests for over 30 years.”

Craig Gammon | Facilities Compliance Coordinator, Sarasota Memorial Hospital, Sarasota, FL

Read about how the team at Sarasota Memorial are using EQ2 HEMS to manage the four different services areas of the Main Hospital, Nursing Rehab, Environmental Services and Ambulatory Property Sites here.


“In summary, the HEMS medTester interface is quite impressive.This user supporting interface demonstrates that the Development Group of EQ2 knows the healthcare market thoroughly as well as the needs of all medTester users. EQ2’s Development Group has incorporated intelligence throughout this interface assuring that it provides comprehensive benefits to its users. In other words, the medTester interface is easy to use, straightforward and powerful.”
Mike Gross | Product Manager, Fluke Biomedical

 


“Our implementation of the Smoke Fire Compartment, the Environmental Zone and the Optimized PM programs has enhanced our ability to meet JCAHO and state regulatory requirements.”

Mike Carpio | Children’s Specialized Hospital, Mountainside, NJ

 


When Tim Chamberlain of Sibley Memorial Hospital (part of Johns Hopkins Medicine) needed help managing work orders, he turned to HEMS Enterprise, the clinical equipment asset management tool of choice for hospitals nationwide.

Test_Tim Chamberlain

“With HEMS, work orders become less work.”

Enterprise enables Tim to increase productivity and effectively manage every work order. Web-enabled, wireless access allows users to generate, monitor, and receive reports on equipment maintenance and repair work orders from the desktop or the floor. The detailed reports package means Tim and his staff don’t have to reinvent the wheel to create their own reports—they’re fast, flexible, and easy to customize.

Patient safety and regulatory compliance depends on well-maintained medical equipment and comprehensive service activities documentation. Tim depends on HEMS Enterprise to take care of the details, enabling him to focus on providing a safe and effective environment of care.

 

 


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