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HEMS® Is a CMMS for HTM / Biomed, Facilities / Support Services, IT, and Supply Chain

HEMS One Streamlines Workflow - For HTM / Biomed and Facilities / Support Services

HEMS One Streamlines Workflow - For HTM / Biomed and Facilities / Support Services interface
HEMS One Work Orders
  • Smooth interface allows you to accomplish more with less clicks

  • The latest generation of HEMS One connects the functionality of several different applications to empower the user to complete work, analysis, and planning in less time and with greater ease.

  • Provides an enhanced user experience

  • Significantly reduces the IT resource time needed during implementation.

  • Close a work order with as few as three clicks

  • Upload equipment and other assets easily with just a couple of clicks.

  • Create or edit your own PM Procedures

  • Manage Equipment/Loaner Pool and Supply Processing and Distribution Equipment.

  • Department Manager Dashboard: KPI summaries for specific areas such as surgery, nursing, ICU, etc.

  • Fast processing times

  • Dashboard view gives the user important metrics for both work orders and inventory along with hyper-links to drill-down on the data

  • Convenient quick links to frequently used reports, the full array of HEMS reports, and the ability to create your own reports

  • Advanced search

  • Search using just a few letters with auto- complete suggestions.

  • Search and replace multiple data fields at once with impact preview.

  • Requires no third-party platform, yet integrates with numerous other applications including with the top cybersecurity applications.

  • Easy Visibility into Recalls and Network Security Risks

  • Reporting: hundreds of reports included plus EQ2 can provide custom reports plus you can create your own; this data and information is in the formats that fit the needs of technicians, upper management and the hospital as a whole

  • Fully automatic Dispatch Board that can be configured to meet your hospital’s assignment policies for multi-level escalation based on response time, location, type of problem, shift hours, etc. Location can be as precise as room, floor, building, campus, city level, etc.

  • Quickly identify equipment with ePHI and the proper steps to protect

  • Fast access to contract information and vendor management is made easier with response time, performance, and cost all easily at your fingertips

  • Easy to use interface: straightforward menus and spell check for data entry

  • Auto-fill capabilities ensures standardized data and reduces data entry time

  • Assign work orders to all units of a specific model number in just two clicks

  • Managers and technicians can easily see their current and upcoming workloads for better time management and workload balancing

  • Easily accessible work order history

  • Superior regulatory compliance reporting included, along with enhanced tools for AEM and all forms of compliance

  • Project Management module: has all the current data and information on all projects: work completed, work remaining, and how costs are trending compared to budget

  • Native mobile apps: work offline when you don’t have a connection and sync back to the main system later. Plus use the features of your smartphone like speech to text, barcode scanning, photo taking, etc.

  • Well organized implementations delivered on time by our in-house experts

  • US based support

  • 30 years of innovation focused completely on healthcare

HEMS One Streamlines Workflow

Specially Focused Healthcare
Facilities / Support Services Features

Photo of a worker
  • AutoDesk App: Access your AutoCAD® / Revit® drawing files within HEMS

    • This allows a tech to locate an asset controlled by its facility or infrastructure engineering department

    • Calculate square feet, inches, meters, etc. easily

    • Other drawing files types can be stored as well

  • Nested PMs allow for grouping together of all tasks that need to be completed on a given day while maintaining the schedule of all tasks for the asset going forward.

  • Stay in compliance through advanced tracking and reporting features addressing the respective Elements of Performance as set by the Joint Commission and other regulatory bodies for the Environment of Care, Life Safety, Fire Protection, and Critical Utilities (both Life Support and Infection Control). See more below.

  • Link by location to Environmental Zones

  • Project Management

    • An optional add-on to HEMS One, this has many features often requested by clients.

    • The manager can create the project and associated task work orders within the module and assign each task work order to a worker or team of workers, and the work order(s) will appear on their work order dashboard.

    • Labor and parts costs can be tracked for each project.

Specially Focused Facilities

Interfaces and Integrations

HEMS has numerous interfaces integrations with leading applications and platforms including several Single Sign-On applications, Autodesk, CAFM applications, ECRI, oneSOURCE, Peoplesoft, Lawson, Service Now, Glassbeam, RTLS systems, Cynerio, Ordr, Medigate, Asimily, and Electrical Safety Analyzers (ESA’s) like Fluke, Datrend, Rigel, and others. See more on our integrations and interfaces page.

Interfaces and Integrations

HTM / Biomed Compliance

HEMS helps hospitals stay in compliance through advanced tracking and reporting features that address requirements of the Centers for Medicare and Medicaid Services, the Joint Commission, and DNV. 


Our Regulatory Compliance Dashboards and Reporting are powerful tools for tracking in real-time how the hospital is performing for meeting compliance requirements, running EOC meetings and staying prepared for the next survey.

  • Real-time dashboards are continuously updated in the desktop, laptop, and mobile versions of all products

  • AEM: Fully Automated Alternative Equipment Maintenance Dashboard based on the Center for Medicare and Medicaid Services and The Joint Commission standards.

  • ECRI: Alerts and Recalls Module

  • Dashboards and Reports: formats are unique for each of Leadership, Clinical Staff, and Technicians with relevant, actionable information

HTM / Biomed Compliance

Facilities / Support Services Compliance

For Facilities advanced tracking and reporting features focuses on addressing the respective Elements of Performance as set by the Joint Commission and other regulatory bodies for the Environment of Care, Life Safety, Fire Protection, and Critical Utilities (both Life Support and Infection Control).

  • ​Real-time dashboards are continuously updated in the desktop, laptop, and mobile versions of all products

  • Manage environmental zones, smoke/fire compartments, fire alarms, utilities, ventilation, etc.

  • EOC: Environment of Care requirements tracking and reporting.

  • Dashboards and Reports: Hundreds of reports are available “off the shelf” and a custom report tool is available.

  • Elements of Performance: track status in real-time.

Facilities / Support Services Compliance

Support and Additional Services

A robust technology product can be challenging to use in an effective way unless you have intuitive interfaces and strong customer support. Additional services can truly make the difference between a good hospital maintenance management program vs. an excellent one.

  • ​Support: US – based, screenshare, phone, and onsite training and support.


  • Implementation Services: inspection programs, physical surveys, and conversion of existing inventory and PM procedures/schedules.


  • Device and Equipment Labeling: asset tags with control numbers and PM inspection tags can be printed on demand


  • Key and Lock Management: track, and locate locks and keys (or access cards) within facilities easily through an intuitive interface by assigning them to specific employees with assigned due dates.

Support and Additional Services

Supply Chain Management – Complete Lifecycle Asset Management

Hospital equipment assets, while purchased for millions, cost many times their purchase price to
maintain. With HEMS the data needed to make smart, cost-effective service, procurement, and retirement decisions is available.

  • Control costs and improve performance in Supply Chain, Procurement, Receiving, Materials Handling, Service Contracts and Vendor Management.

  • Assets and contracts can be tracked and monitored from purchase requisition to end of life.

  • Integrate HEMS bi-directionally with systems like Peoplesoft and Lawson.

Supply Chain Management

Hosting Options

image of servers

There are two options available for hosting the HEMS CMMS:

1. Cloud hosting, also known as SaaS (Software as a Service) on secure Microsoft Azure servers, which is used by 95% of Fortune 500 companies. Hospitals eliminate the need to maintain servers and related equipment, provide world-class security for them, and backup their data. Updates, new features, and add-ons are simple. The server is always available and all data is in real-time. Upgrades to newer versions are included in the subscription price.


2. A hospital can license the HEMS CMMS for use on their own in-house server(s).

Hosting Options


We take cybersecurity seriously and our Security Team is constantly improving our security in order to maximize protection of our Cloud and on-prem (client-hosted) products and infrastructures.


  • We monitor and test our infrastructures regularly for vulnerabilities and provide risk-assessments with resolutions

  • Our cloud environment provides a very secure infrastructure that includes security provided by Microsoft Azure, which provides advanced MDR (managed detection, and response) and compliance certifications. Web access utilizing Application Gateways with WAFv2 and redundant WebServers ensures secure and high availability web-product access for our clients. 

  • Data is encrypted in transit and at rest with high authentication and encryption levels, and fully granular scheduled backups

  • Business continuity via multiple support locations in the US

  • Our products and their environments undergo regular security testing, including by acclaimed third party testing organizations, which confirm our high degree of security and low risk of unwanted system penetration


HEMS integrates with most major medical equipment cyber monitoring and asset identification systems:

  • Get alerted through HEMS when there is a cyber threat, along with needed information such as where the device is located, who supports it, and even whether it's in use

  • Get alerted through HEMS when new equipment is added to the network

  • IT data is automatically updated in HEMS


A further sampling of benefits from any of several cyber security applications (see our integrations page for more information on some of our integrations):

  • They send real-time asset inventory information to HEMS into the individual asset record and even triggers work orders based on predefined rules when appropriate. Some of those items include:

  • Location, software and operating system versions, and MAC/IP addresses information

  • Date and time stamp of when an asset was first seen and last seen on the network

  • Matching serial numbers, manufacturer, and model number

  • Whether device is networked and if so, what other devices it is connected to

  • Identifying medical devices at risk for cybersecurity or a recall

  • Whether a device has PHI on it

  • Utilization rate

  • Risk score

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